- Field service engineer Matthew Dickenson demonstrates how experience and teamwork help UK crane owners keep machines operating at peak performance while strengthening their long-term value.
Keeping cranes operating efficiently is critical on any jobsite, and that’s where technicians like Matthew Dickenson, a field service engineer at MGX Equipment Services in the UK, play a vital role. With 13 years of experience in the crane industry, he has a keen eye for troubleshooting and the technical expertise to quickly identify and resolve issues for all crane brands.
Matthew focuses on diagnostics and troubleshooting, responding to calls, identifying issues, and maximizing uptime. By resolving complex technical challenges, the 35-year-old has built strong, long-term relationships with customers in Manchester, Liverpool, North Wales, and beyond.
“Building trust is key. The main thing is to make sure the customer knows we care and are there to help,” he says. “Customers call us because they need immediate support. I guide their engineers over the phone or go there myself. Even if it is something new or unfamiliar, I’ll keep digging until I find the answer.”
Matthew is part of the newly established MGX UK team, which launched in July to provide service, parts and customer support for multi-brand mobile crane owners, contractors and rental companies throughout the United Kingdom. As a wholly-owned subsidiary of The Manitowoc Company — one of the world’s largest producers of engineered lifting solutions — MGX UK draws on the Company’s extensive talent pool to help customers benefit from the highest levels of productivity.
With dedicated, full-service facilities in Buckingham and Barnsley, a fleet of service vans and extensive parts inventory, MGX UK is designed to help equipment customers keep equipment operating at peak performance while protecting its long-term value.
Experienced, highly-trained team
One of the most important keys to success in supporting cranes of all brands is ensuring that technicians have relevant experience with both older and newer systems. In recent years, there have been significant changes in crane technology; however, with the long working lives of cranes, it’s equally important to ensure technicians are well-versed in older systems. While older machines relied heavily on mechanical systems, where moving a lever triggers a physical response, modern cranes depend on advanced electronics and data-driven diagnostics. This shift requires a different approach to diagnostics and training.
“At MGX, our team of technicians regularly complete training and certifications, so we are ready to support customers when they need us the most,” he explains. “But training alone is not enough. Experience and teamwork are just as important. And we have a really strong team. You don’t just rely on yourself — you share ideas, ask questions, and work through things together.”
Source: The Manitowoc Company.
