Tadano Canada Branch Offers New Services to Local Customers

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Despite the -5° F high, Tadano America offered a warm welcome to attendees at its open house and ribbon cutting in December at its new facility in Leduc, Alberta. The 21,000-sq.-ft. building provides the space necessary for the company to service rough-terrain and all-terrain cranes by factory-trained technicians, provide training facilities for customers, and stock ATF model crane parts. Tadano RT parts will continue to be available through its dealer, Procrane Sales Inc., which operates 23 locations in the United States and Canada.

For eight years, Tadano America has had an office and single-bay service area in Edmonton. Before the new location, Kyle Saunders, service section manager of Tadano America, Canada Branch, said all repairs were made in the field. “Our previous facility did not allow for the space we needed to provide complete repair services,” he said. “The new Leduc facility includes factory-trained technicians and a full-service facility with the equipment to allow all types of service work.”

With two bays, a parts warehouse, an overhead crane for disassembling and rebuilding cranes, and six employees at the branch with room to add more in the future, Saunders said that the new service center will help the company expand its business in Canada.

At the open house, Myshak Group, Procrane, and Sarens displayed their cranes inside the facility, which hosted crane companies, dealers, Tadano employees from Japan, Germany, and Houston, and the trade media to cocktails, sushi, and barbecue, as well as a hockey challenge.

During the ribbon-cutting celebration, Shinichi Iimura, executive officer for Tadano Co. Ltd., said the company has been steadily doing business in Canada after signing a distribution agreement with Procrane in 1994. Today, he said the current market share for Tadano rough-terrain cranes in Canada is more than 80%, and there are more than 1,000 Tadano AT, RT, and telescopic-boom crawler cranes in the country.

“We see lots of business opportunities [and] we are ready to improve our support to you as much as possible,” Iimura said. “We’ve upgraded our Canada office to a Canada branch [and let] me promise you that we have upgraded the quality of activity with more focus on machine repair and parts supply.”

Robin Bailey, president of Procrane’s parent company, Marmon Crane Services, spoke on behalf of the Tadano dealer. “At one point, Procrane had purchased more Tadano cranes than any other company on the planet, and it’s completely been one of the main factors of the success of the company in Canada. They’ve been incredibly reliable and an absolute selling feature of the company,” he said.

Yo Kakinuma, president of Tadano America, also expressed his gratitude to the supporting customers in Canada. Kakinuma will be returning to Japan this spring, and Ingo Schiller will be taking over his position in April. Schiller said a goal of Tadano America is to lower the barrier to gain access to Tadano cranes by adding more traditional dealers for rough-terrain cranes and direct sales professional for all-terrain cranes, and demonstrating the products more. “We will invest where it makes sense,” he said.

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